How does this model differ from traditional ServiceNow support?

Traditional support is typically reactive, focusing on break-fix tickets after an issue has already disrupted your business. ServiPhi’s Managed Services model is proactive, focusing on architectural oversight, preventative health checks, and continuous optimization to eliminate technical debt and performance bottlenecks before they occur.

Does this replace our internal ServiceNow team?

No. ServiPhi’s Managed Services model is designed to augment and empower your existing team. By handling upgrades, patches, and routine maintenance, internal teams can focus on strategic business initiatives and digital transformation.

How do you manage ServiceNow’s bi-annual upgrade cycles?

ServiPhi provides seamless upgrade management including impact assessments, skip-log reviews, and regression testing across workflows. This ensures your ServiceNow instance remains updated without downtime or disruption.

Can you support custom applications built on the Creator Workflow?

Yes. ServiPhi supports Creator Workflows with ongoing development support, governance, and performance optimization for low-code and pro-code applications, ensuring scalability and compliance with ServiceNow best practices.

How are the security and compliance of our data managed?

ServiPhi operates within your Security and Risk Management frameworks, managing roles, ACLs, and security controls to maintain data integrity, compliance alignment, and protection against unauthorized access.

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